Terms of Use

These terms are an agreement between your business and Tüvron (“Tüvron”, “we”, “us”) covering your use of the Tüvron website, web app and related services (together, the “Service”). By creating an account or using the Service you agree to these terms. If you are accepting on behalf of a business, you confirm you have authority to bind that business.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

1. The Service

Tüvron is software for CCTV drainage inspection and reporting. It helps you upload and review footage, record observations, and produce and share professional inspection reports. The Service is provided for genuine business use by trades and inspection professionals — it is not intended for personal or consumer use.

We are always improving Tüvron. Features may be added, changed or retired over time; where a change materially reduces core functionality you pay for, we will give you reasonable notice.

2. Accounts

• You must provide accurate account information and keep your sign-in credentials secure. You are responsible for activity that happens under your account.
• Account owners and admins control who in their business can access their Tüvron workspace, and are responsible for managing those users, including removing people who leave the business.
• Tell us promptly at hello@tuvron.com if you suspect unauthorised access to your account.

3. Your content

You own your content.The footage, images, observations, client details and reports you create or upload (“Customer Content”) belong to your business. These terms do not transfer ownership of any Customer Content to us.

So that we can run the Service, you grant us a licence to host, store, process, transmit, display and back up Customer Content as needed to provide the Service to you and your report recipients, including processing by the third-party providers described in our Privacy Policy (for example video processing and AI-assisted features).

Improving our models.When a technician confirms or corrects an AI suggestion, you also grant us a licence to use that confirmed example — such as a frame crop, bounding box, defect label or counter reading — to evaluate and improve Tüvron’s own detection and reading models. This data is used to make the product more accurate for you and other customers; it does not give any other customer access to your inspections or reports. If you would prefer your confirmed data not be used this way, contact us at hello@tuvron.com and we will opt your workspace out.

Your responsibilities for content.You are responsible for Customer Content — including having the right to record and upload the footage, having any consents you need from your clients, and complying with the law where you work. You must not upload content that is unlawful, infringes someone else’s rights, or contains malicious code.

4. AI-assisted features

Some features use artificial intelligence to assist your work — for example reading the burned-in distance counter or suggesting a defect type and severity when you mark a point in a video. These features are assistive only:

• AI output is a suggestion, not a finding. It can be wrong, incomplete or miss defects entirely.
• A qualified person must review and confirm every observation, reading and report before relying on it or sending it to a client. The professional judgement in a report is yours, not Tüvron’s.
• You are responsible for the accuracy of the reports you issue, including any AI-suggested content you accept.

Tüvron does not provide plumbing, engineering, compliance or other professional advice, and reports generated with Tüvron are not certifications by us.

5. Sharing reports

Report share links are private URLs containing a long random token. Anyone who has a link can view that report without signing in. You are responsible for who you give links to, for setting expiry where appropriate, and for revoking links you no longer want active. We are not responsible for access by people you (or your recipients) share a link with.

6. Acceptable use

You must not:

• use the Service unlawfully, or to create misleading or fraudulent inspection reports;
• attempt to access accounts, workspaces or data that are not yours, or probe, disable or disrupt the Service or its security;
• resell, sublicense or provide the Service to third parties as your own offering without our written agreement;
• reverse engineer the Service, scrape it at scale, or use it to build a competing product;
• use automated tools to bulk-extract data other than through features we provide (such as export).

We may suspend or limit access to protect the Service or other customers, with notice where practical.

7. Fees and plans

• Where the Service (or a feature) is paid, the current pricing, billing period and inclusions are shown when you subscribe. Fees are in Australian dollars and inclusive or exclusive of GST as stated at purchase.
• Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel any time, effective at the end of the current period; amounts already paid are non-refundable except where the law (including the Australian Consumer Law) requires otherwise.
• We may change pricing with at least 30 days’ notice; changes apply from your next renewal.
• Free plans, trials and beta features are provided as-is and may be changed or withdrawn at any time.

8. Third-party services

The Service relies on third-party providers — for example video processing, hosting, data storage, mapping and AI providers, as described in our Privacy Policy. We choose these providers carefully, but we do not control them, and short interruptions attributable to them can occur.

9. Our intellectual property

We own the Service — the software, design, templates, report layouts, branding and everything else that isn’t your Customer Content. We grant you a non-exclusive, non-transferable right to use the Service for your business while you have an account in good standing. Feedback you give us about the product may be used by us without obligation.

10. Availability and support

We aim to keep the Service available and performant, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we will try to schedule disruptive maintenance outside busy hours. Support is available at hello@tuvron.com.

11. Data export, retention and deletion

• You can export your reports and access your data through the Service while your account is active.
• If you close your account, or ask us to, we will delete or de-identify your Customer Content within a reasonable period, except records we must keep for legal, tax or security reasons — see our Privacy Policy.
• We recommend exporting any reports you need before closing your account.

12. Consumer guarantees and liability

Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, it is limited (at our option) to re-supplying the service or paying the cost of having it re-supplied.

Otherwise, to the maximum extent permitted by law:

• the Service is provided “as is” and we exclude all other warranties, whether express or implied;
• we are not liable for indirect or consequential loss — including loss of profits, revenue, goodwill or data — however arising;
• our total aggregate liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim (or AUD $100 if you have paid nothing);
• we are not liable for the content, accuracy or consequences of inspection reports you issue, for decisions made in reliance on AI suggestions you accepted, or for access to reports via links you shared.

You indemnify us against third-party claims arising from your Customer Content or your breach of these terms, except to the extent we caused the loss.

13. Suspension and termination

• You can stop using the Service and close your account at any time.
• We may suspend or terminate your access if you materially breach these terms and (where the breach is fixable) do not fix it within a reasonable time after we notify you, if required by law, or if we discontinue the Service — in which case we will give you reasonable notice and an opportunity to export your data.
• Sections that by their nature should survive termination (including content licences already exercised, liability limits and disputes) survive.

14. Changes to these terms

We may update these terms from time to time — for example when we add features. If a change is material, we will give you reasonable notice (such as by email or in the app) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms; if you do not agree, you may close your account before the change applies.

15. General

• These terms are governed by the laws of New South Wales, Australia, and the courts of that state have non-exclusive jurisdiction.
• If part of these terms is found unenforceable, the rest still applies. Our not enforcing a right is not a waiver of it.
• You may not assign these terms without our consent; we may assign them as part of a restructure, merger or sale of the business, and will notify you if we do.
• These terms, together with the Privacy Policy and any plan details shown at purchase, are the entire agreement between us about the Service.

Contact: questions about these terms — email hello@tuvron.com.